General Refund Policy
All payments to ThriveHost are non-refundable, except as covered by our 30-day Money Back Guarantee. This includes any setup fees and monthly fees, regardless of usage. All billing disputes must be reported within 15 days of the dispute occurrence. Disputed charges to your credit card issuer, also known as chargebacks, that are deemed valid by ThriveHost under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption and reconnection fees to restore the desired service.
30-Day Money Back Guarantee
We are confident that you will be pleased with ThriveHost’s performance and support. However, for your peace of mind, we offer a no-quibble 30-day Money Back Guarantee on all web hosting plans. While we may inquire about the reasons for your cancellation, you will receive a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
Exclusions
The refund will exclude any fees for domain registration. The domain will remain your property and can be used with any hosting company by updating the nameservers in the client area.
Requesting a Refund
To request a refund (if covered by the 30-day Money Back Guarantee), please email billing@ThriveHost.com or open a Billing Department ticket. The full value (remainder of the term) of any payment for hosting fees will be refunded, with no other charges or deductions.
ThriveHost VPS and Servers
The customer represents and warrants that if an individual, the customer is at least 18 years old and otherwise legally competent. If an entity, the customer is a corporation, limited liability company, partnership, or other legal entity duly formed and in good standing, as applicable, and possesses all legal authority and power to accept and be bound by these terms. Further, the customer represents and warrants all information provided to ThriveHost has been and is complete, accurate, and current, and the customer agrees to update all such information as necessary.
ThriveHost does not accept anonymous customers. All customer information must be complete, accurate, and current. Customers who deliberately provide false name and/or address information will have their accounts terminated immediately without refund.
ThriveHost may request a scanned or photographed official identification document issued by the customer’s government to certify the customer’s identity, and/or a utility bill issued in the customer’s name for fraud and security checks.
Five-Day Money Back Guarantee for VPS and Servers
The Five-day money-back guarantee applies only for the first VPS or server. If you have already received a refund under this policy, you will not be eligible for a refund on subsequent orders.
If the hosting service has been used for sending bulk email and/or if our terms and conditions have been violated, no refund will be provided. Customers must submit a ticket to the Billing Department requesting a refund within the first Five days after ordering.
Refund Policy for Cloud Servers and Dedicated Servers
ThriveHost does not offer a refund policy for Cloud Servers (Linux, Windows, WordPress) and Dedicated Servers. Once the order is placed and delivered by ThriveHost, no refund will be issued.
Notes:
Our money-back guarantee does not apply to purchases of Domain Names or SSL certificates. Servers, once purchased, cannot be canceled.
Regarding fraud cases or unauthorized payments, accounts cannot be canceled under the refund policy unless proven by the affected party.
Accounts terminated for abuse (such as spamming or other violations of our Acceptable Usage Policy) will not be refunded at any time.
Refunds in the Event of Network or Server Outage
In the event that there is no website availability, ThriveHost will credit the monthly service charge for the service as calculated below and as measured 24 hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:
Web Site Availability Credit
- 95% to 99.4% = 25%
- 90% to 94.9% = 50%
- 89.9% or below = 100%
To receive a credit on your account, you must request such credit within three (3) business days after experiencing no website availability. Requests must be sent via email to billing@ThriveHost.com. For security, the body of this message must contain your account number/domain name, the dates and times of the unavailability of your website, and any other customer identification requested by ThriveHost. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of no website availability.
Credits shall not be provided if no website availability is due to:
Scheduled maintenance
Your behavior or the performance or failure of your equipment, facilities, or applications
Circumstances beyond ThriveHost’s reasonable control, including acts of governmental bodies, war, insurrection, sabotage, embargo, fire, flood, strike, interruption or delay in transportation, unavailability or delay in telecommunications or third-party services (including DNS propagation), failure of third-party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of your website.